![]() ![]() We know everything about peoples’ health, including any underlying conditions and allergies and use high- and low-tech vaccination scheduling approaches. As Ran Balicer, Chief Innovation Officer of Clalit Health Services and Professor at Ben-Gurion University of the Negev explains, “The four Israeli HMOs are one of our secret weapons in the fight against COVID-19. These HMOs have also undertaken community-based COVID-19 care and outreach efforts. This level of patient record sharing also means citizens can switch providers easily, which encourages HMOs to offer good member experiences. Each of these players has full digital records for every citizen, instantly accessible to any HMO and healthcare provider, who can view these records via unique member IDs.Įven before COVID, the HMOs were using digital to connect to their customers – people can book appointments, request prescriptions, ask questions about conditions, and more through their HMO apps. With four HMOs covering the entire population, Israel has a highly centralized system. I had always been happy with the care I’ve received – I’m not alone as over 90 percent of Israelis report high satisfaction with their HMO 3 – but this seamless and easy vaccine experience made me truly proud. ![]() I can show it at any time using my phone so there is no need to go with a paper certificate or a card, and I can be confident knowing I’m safe and so are those around me. The green pass is now being used as proof of vaccination for getting into public places such as cinemas or cultural events. Once I was fully vaccinated, the vaccination ID was digitally loaded into a special app that we use in order to get a “green pass”. My follow-up jab appointment was booked while I was at the clinic, after which I was given a vaccination ID, at any point in the process I could update the appointment through the app. I received the vaccination and was on my way after waiting 20 minutes to make sure I had no adverse reactions. On the chosen day, I took a short walk to the clinic, where my health card was scanned at the door. Once I selected my slot, I received an instant text message confirming a time and place, and other reminders leading up to the appointment. I’d like to share my personal vaccination experience that illustrates many of the factors driving this success story.Ī couple of weeks ago, when the government announced that those below 50 were able to get vaccinated, I opened the app of my healthcare insurer/provider, Clalit, and booked an appointment at a nearby clinic, which already knew I was eligible to receive the vaccine – it was just a matter of me deciding when would work best to get it. 2 Many in the global healthcare community have been wondering how we’ve achieved this. ![]() Israel has been heralded as leading the world in vaccinating its population against COVID-19. Israel is leading the way, not only by having one of the world’s highest vaccination rates per capita 1, but also has been feeding data to help inform research on vaccine efficacy and adverse events. ![]() Digital’s rapid response: By having data on customers and a direct interface with them, HMOs were able to rapidly link people with vaccines – supporting higher vaccination rates and reducing waste.Israel’s healthcare system backbone is digital, and its HMO system has for decades emphasized the use of data, analytics, and digital front doors to engage its customers. ![]()
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